Support
Answers to common questions about purchases, refunds, and promo codes in Centurion Store. If you don't find yours here, contact support.
Frequently asked questions
How does an item get into the game after purchase?
All purchases and promo codes are linked to your Centurion ID. When the game syncs with the store by that ID, it receives the list of your items and grants them to your character — nothing needs to be activated separately.
Can I get a refund?
Yes, through a support request. After the refund is confirmed, the order moves to "refunded" status, and the granted item is revoked from the game's inventory at the next sync.
How do promo codes work?
A promo code is a one-time code for a specific item or bundle. Once applied successfully, the code can't be used again on the same account, and used-up or expired codes stop working automatically.
What does "Test mode" mean?
The store currently runs without a real payment provider: no real money is charged, and payment is emulated so the whole purchase path — from order to item delivery — can be tested.
Contact support
Support email
The address is a placeholder until we connect our own domain. Describe the issue and include the order number, if you have one.
- Emailsupport@centurion.gamesMain channel
- Live chatnot connected yetPlanned
- Phonenot connected yetNot planned
What to attach to your request
Sign in to Centurion ID — your public number and @handle will be filled in automatically, ready to attach to your request.